Hospitality
Tiger Americas / Products
iCharge Enterprise
iCharge Enterprise will undoubtedly become the gold standard for hotel communication management in hospitality. Derived from iCharge – the most widely used Hospitality Communication Manager System across the globe – this next generation technology is transforming the way hotels connect front and back office applications to provide a seamless service to guests, meeting the exact needs of different types of hotel.
For all hotel types, whether an independent or chain with multiple properties, iCharge Enterprise delivers first class performance through the integration of Property management systems, PBX, Voicemail, High speed internet access (HSIA), call accounting and many other hotel systems and produces comprehensive real-time and analytical reports that help hoteliers improve operational effectiveness and enhance the guest experience.
iCharge has a comprehensive set of Communication Management features that provides real-time information to improve your operations, examples include;
- Dashboard view of your hotel operations including; room status, occupancy levels, system alerts
- Fast billing of voice usage for guests and administration teams
- Automatic production of a range of reports to give detailed analysis, and enable operational improvements
Connectivity
At the core of iCharge Enterprise is iLink – the Gold Standard for Hospitality Middleware. This provides interface connectivity to ensure every part of the infrastructure is linked for optimal performance and functionality. Our communications manager platform enhances the guest experience by effortlessly integrating.
PMS to Telephony
- Call Accounting
- Voicemail
- Message Waiting
- Guest Wake Up
- Snooze Control
- Wake-up Alerts
- Priority Emergency Calls
PMS to TV
- TV Integration
- Personalized messages for guests in their room
- View Bill
- Express Check-out
- Snooze Control
Architecture
- Single or Multi-Property Environment
- Premise or Cloud Based
- Physical or Virtual Environment
- 32bit & 64bit Windows
- SQL Server Based Data Storage
- Scalable from 10 to 10,000+ Rooms
- Web Based Application
- Rapid Integration Development
- Intra – Internet Connectivity
- Email Support for Reports and Alarms
- Universal Protocol Translation
Call Management
- Multi Vendor Concurrent Support
- Real Time Data Processing
- Unlimited Guest Tariffs
- Exception Charging
- Time Based Tariff
- Flexible Billing
- Independent Voice & Data Tariff
Advanced Reporting
- Operator / Departmental / Extension Response Time
- Carrier Comparision
- Network Performance
- People Performance
- Trunk Utilisation & Modelling
- High Usage Reporting
Combined Service Packaging
- Triple Play Support
- Communication Packaging (bundling of telephone, TV & internet services)
Value Added
- In-Room Maid Status
- Mini-Bar Charge Posting
- DDI Allocation
- PIN Control
Interface Management
- Property Management System
- PBX Call Accounting
- PBX Hospitality Control
- Guest Voicemail
- Guest Wake Up
- High Speed Internet Access
- In Room Media Systems
- TV Integration
- Guest Content Systems
- Guest Mobility Systems
- Operator Directory
Integration
Integrated Solutions
At the core of iCharge is a powerful generic integration engine designed to handle inter-connectivity of any system using all of the communication methods available today and planned for the future.
This engine provides hospitality integration with any system that can support an external connection. Originally designed to accelerate the development and implementation of interfaces to the many PMS vendors within hospitality, the system’s architecture has enabled it to build a large portfolio of third party solutions that can now be seamlessly aggregated to the hotel’s chosen PMS.
Communications Support
- Serial RS232
- Native TCP/IP
- Share Table
- SQL
- ODBC
- Web Services
